Could ORiele Deliver Real Communication with Your Guests?
Speak to ORiele’s AI voice agent to figure it out!
Welcome to Hospitality’s Smartest AI Concierge
ORiele empowers hotels and hospitality providers to delight guests at every touchpoint—eliminating call abandonment, reducing staff workload, and driving revenue per guest through seamless automation across voice, chat, SMS, email, and messaging channels.
The ORiele Hospitality Suite
ORiele offers a conversational, voice-first customer service with an adaptive AI designed for hospitality operations:
Virtual Front Desk & Receptionist
Automate inbound calls, reservations, FAQs, and service requests. Your guests receive instant responses at any time of the day, personalized to their booking details and preferences.
Multilingual, Omnichannel Communication
ORiele’s agents fluently converse in multiple languages across phone, live chat, SMS, email, and messaging apps, delivering a cohesive experience wherever guests engage.
Upselling through Personalization
ORiele’s agents boost ancillary revenue by proactively offering room upgrades, extended stays, late checkouts, spa bookings, restaurant reservations, and more at the right time. This is because sentiment detection and deep contextual awareness are at the core of ORiele’s AI intelligence.
Analytics & Insights Dashboard
Real-time analytics provide actionable insights into guest interactions, call abandonment rates, service requests, upsell performance, and other customized data points.
Effortless Integration
ORiele seamlessly connects with your existing PMS, CRM, loyalty programs, and guest databases, with zero operational disruption.
Solutions Tailored for Hospitality
Enhanced Customer Service
24/7 availability ensures guests never experience frustrating wait times, resulting in higher customer satisfaction and loyalty.
Cost Reduction & Scalability
ORiele automates routine tasks with no scalability limitations. This frees your staff for high-value guest interactions, reduces operational expenses, and expedites communication during high-traffic windows, like holidays.
Unified Guest Conversations
Your guests receive unified interactions across every channel without fail, from voice to messaging to email.
Revenue Growth
ORiele’s intelligent upselling strategies proactively suggest personalized guest experiences, boosting your bottom line. ORiele leverages contextual signals to deliver timely, personalized offers. This turns conversations into consistent incremental revenue across every guest interaction, ensuring that ORiele works in favor of your business
Customer Feedback Automation
If you believe improving customer service isn’t possible without customer feedback, ORiele’s got your back. Our agents continuously gather and analyze guest feedback, create reports on your unique dashboard, and transform insights into automated improvements.
Book a Demo
Submit your demo session request today! Our team will reach out and schedule a meeting to guide you on further steps.
Talk to SalesWhy ORiele
Have you talked with our voice agent? Because that would answer “Why ORiele?”.
Our agents are fueled by industry-standard AI that enjoys sentiment and emotion detection to engage in a REAL conversation. It knows when to offer support with empathy, when to upsell with confidence, and when to escalate to a human, all in the tone and tempo that fits your guest’s mood.
Every element of ORiele is designed for hospitality excellence. Its memory and dynamic personalization capabilities make every interaction feel intuitive and human. Whether it's a pre-stay confirmation, a mid-stay room service request, or a post-stay feedback call, ORiele gets it right.
Behind ORiele stands TechStrata, a trusted name in enterprise software with over 15 years of experience building high-performing, scalable systems for global businesses. And the same experience goes behind ORiele to guarantee enterprise-grade resilience, ironclad security, and the uncompromising reliability that top hospitality brands demand.
Our Recent Case Studies
Wyndham Hotels and Resorts
Wyndham Hotels & Resorts partnered with ORiele to deploy AI agents across front-desk and reservations workflows. Implementation took under seven days per property, seamlessly integrating with Wyndham’s CRM and PMS. ORiele now manages 24/7 inbound calls and outbound follow-ups, confirming bookings, guiding guests, and intelligently upselling services.
Read MoreBook a Demo
Schedule your demo session with ORiele’s sales team to see how ORiele solves modern guests' demands and elevates your operational efficiency.
Talk to SalesFrequently Asked Questions
Setup typically takes 4–6 weeks, depending on your current systems and customization needs. Our implementation team handles all integrations, staff training, and QA to ensure your go-live is smooth and stress-free.
Yes. The assistant can process multi-intent interactions. For example, a guest can ask for extra towels and spa hours in a single voice request. ORiele interprets, routes, and executes both tasks in the same flow.
Absolutely. Our assistant supports 20+ languages with native-level fluency, ensuring all guests feel comfortable and understood.
No. ORiele is built to assist your team, not replace them. It handles repetitive, low-touch tasks so your staff can focus on high-value, face-to-face guest service.
Security is a priority. We follow enterprise-grade encryption protocols and offer role-based access controls to protect both hotel and guest information.
Yes. ORiele is designed for easy integration with leading PMS, CRM, booking engines, loyalty programs, and internal communication tools.
Yes. ORiele remembers preferences across sessions, from preferred amenities to dietary restrictions, and adapts future interactions accordingly to deliver a consistently personalized guest experience.
Yes. ORiele can send follow-up messages, request feedback, and even prompt return offers based on stay history and satisfaction data.
When confidence is low or emotion is high, ORiele hands off to a live agent or front-desk team, so that every guest receives the right support at the right time.
ORiele is transparent by design. Most guests recognize they're interacting with a virtual agent, but thanks to ORiele's natural speech and emotional intelligence, they rarely mind.
Absolutely. ORiele’s modular design readily scales to support single-property boutiques or multi-property hotel groups, with customization tailored to each operation's size, brand tone, and guest demographics.
We push continuous updates based on guest interaction data, new hospitality trends, and client feedback. These improvements are delivered without disrupting your operations, ensuring your AI stays sharp and relevant.
Not from your side. Our managed service approach handles system health, updates, and technical oversight. Your team focuses on hospitality, and we’ll take care of the tech.
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